Useful Links

British & Irish Ombudsman Association
Lists ombudsmen and complaint handling bodies
Tel/fax: 020 8894 9272
www.bioa.org.uk

Energy Supply Ombudsman
(For complaints on billing and supply transfer issues)
Tel: 0845 055 0760
www.energy-ombudsman.org.uk

Energy Watch (OFGEM)
Tel: 0845 906 0708
www.energywatch.org.uk

Financial Ombudsman Service
Tel: 0845 080 1800
www.financial-ombudsman.org.uk

Financial Services Authority
Consumer Helpline
Tel: 0845 606 1234
www.moneymadeclear.fsa.gov.uk

Financial Services Compensation Scheme
Tel: 020 7892 7300
www.fscs.org.uk

Local Government Ombudsman
Advice Line
Tel: 0845 602 1983
www.lgo.org.uk

The Law Society Consumer Complaints Service
Tel: 0845 608 6565
www.lawsociety.org.uk

Office of Fair Trading (OFT)
Tel: 0845 722 4499
www.oft.gov.uk

Office of Communications (OFCOM)
Tel: 0845 456 3000
www.ofcom.org.uk

Office of Telecommunications Ombudsman Service (OTELO)
Tel: 0845 050 1614
www.otelo.org.uk

Office of Water services (Ofwat)
The regulating body for water customers in England and Wales
Tel: 0121 625 1300 (OFWAT)
www.ofwat.gov.uk

The Consumer Council for Water
For complaints about water companies
Tel: 0845 039 2837
www.ccwater.org.uk

Parliamentary Ombudsman
Investigates complaints about Government Departments
Tel: 0845 015 4033
www.ombudsman.org.uk

The Equality and Human Rights Commission
Helpline 0845 604 6610
Disability helpline 08457 622 633
www.equalityhumanrights.com

The Information Commissioner's Office
For data protection issues
Tel: 08456 30 60 60
www.ico.gov.uk